Driven by the belief that happy employees lead to happy customers, Suzi, Director of Customer and Employee Experience at Huler, has a deep passion for aligning these two critical steps. Her creative approach to People Operations has transformed Huler's employee experience, fostering a personalised, award-winning culture that fuels engagement, productivity and profitability. Recognising Employee Experience (EX) as the core foundation of a good CX, Suzi champions a strategic approach to bridge the gap, tapping into the empowered employee's potential to create a compelling CX. This involves a thoughtful blend of data, technology, and human connection that allows Suzi to identify and measure the impact each element has on delivering exceptional experiences for both employees and customers.