The future of corporate learning lends itself toward a 360-degree view of certification. 360-degree certification is holistic in nature. Begin by identifying a threshold that learners must meet before they are considered ‘certified.’ Be sure to choose inputs that train and test on knowledge, skills, and behaviour. Then, use your Learning Management System (LMS) to create a unique formula of weighted inputs to automate the employee certification process. Inputs might include some or all of the following activities: • In-person training event • Video roleplay • Coaching session or observation • Mini knowledge checks • Action learning projects The list could go on, but each input is used in combination with the others to collectively ‘certify’ your rep. Don’t stop at a one-time certification. Employee training is an ongoing process that continues well after onboarding has completed. Track employee training and recertify reps with refresher courses at various checkpoints in their careers to ensure knowledge retention over time.