Changing employee expectations around work and the workplace. Trace these seismic forces to their epicentre and this is what your find. An urgent need for large organisations to reskill the workforce—and to do so with a tangibly human approach. One that meets people where they are and then inspires and empowers them to achieve their own goals alongside those of the organisation. This need is particularly acute for highconsequence industries burdened by risk and regulation, for whom any solution must deliver within a framework of rigorous compliance. The challenge spans manufacturing (such as automotive and pharmaceutical), commercial services including finance and transport, and those public sector services where there has been rapid technological change. What leaders know (and don’t know) about reskilling To affect this unprecedented reskilling, leaders must identify the skills—not the jobs, but the skills—it will take to surmount these forces and to plan and lead organisational objectives. Then they must devise an agile approach for training the people who need those skills today and in the future